Privacy Policy
Privacy Policy
Effective Date: [Insert Date]
Website: https://best-exchanger.com
Operator: Best Exchanger (“we”, “us”, or “our”)
This Privacy Policy explains how Best Exchanger collects, uses, stores, shares, and protects your personal information when you use our website and services, including exchanging prepaid cards such as Flexepin, Neosurf, JetonCash, and Paysafecard to USDT, BTC, PayPal, and other supported payout methods.
1. Information We Collect
We may collect the following types of information:
a) Information You Provide Directly:
- Name (if submitted)
- Email address
- Payment details (e.g. wallet address, PayPal email)
- Voucher/card codes
- ID documents (if KYC is required)
- Screenshots or uploaded proof of card
- Communication with support
b) Information Collected Automatically:
- IP address
- Browser type and device
- Operating system
- Time zone and language
- Referral links
- Site activity logs (pages visited, time spent, clicks)
c) Cookies and Tracking Technologies:
We use cookies and similar technologies to:
- Improve user experience
- Analyze traffic and usage
- Save preferences (e.g. payout method)
- Prevent fraud and abuse
You can control cookies via your browser settings.
2. How We Use Your Information
We use your information for the following purposes:
- To provide exchange services (e.g. card → crypto)
- To process and verify orders
- To communicate with you (support, confirmations, alerts)
- To conduct identity/KYC checks when needed
- To detect and prevent fraud or abuse
- To comply with legal and regulatory requirements
- To improve the website and services
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the EU/EEA, we rely on the following legal bases:
- Contractual necessity – to process your exchange order
- Legal obligation – to meet AML/KYC or financial regulations
- Legitimate interests – fraud prevention, site improvement
- Consent – for optional communications and non-essential cookies
4. How We Share Your Information
We do not sell your personal data.
We may share your data with:
- Payment processors and blockchain services (to send your payout)
- Identity verification providers (for KYC/AML compliance)
- Hosting & analytics services (e.g. server providers, Google Analytics)
- Law enforcement or regulators, if required by law or to prevent fraud
All third-party service providers are expected to protect your information.
5. Data Retention
We retain personal data only as long as necessary to:
- Fulfill exchange services
- Comply with tax, legal, and AML obligations
- Resolve disputes or prevent fraud
If legally permitted, we may delete or anonymize your data upon request after a reasonable period.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access a copy of your personal data
- Correct or update inaccurate data
- Request deletion of your data (where applicable)
- Object to processing or restrict use
- Withdraw consent (for marketing, cookies)
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at: privacy@best-exchanger.com
7. Data Security
We implement reasonable technical and organizational measures to protect your information, including:
- Encrypted data transfers (HTTPS)
- Access controls on sensitive data
- Regular security monitoring
However, no system is 100% secure. Please use strong passwords and do not share sensitive info via unencrypted channels.
8. International Data Transfers
If you are located outside our hosting jurisdiction, your data may be transferred to and processed in countries with different data protection laws. By using our services, you consent to such transfers.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we learn a minor has submitted personal data, we will delete it promptly.
10. Links to Third-Party Sites
Our website may contain links to other platforms (e.g. wallets, blockchain explorers). We are not responsible for the privacy practices of those sites. Please review their policies before submitting data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect once posted to this page. The “Effective Date” at the top will reflect the latest version.
We encourage you to review this page regularly.
12. Contact Us
If you have any questions about this Privacy Policy, data handling, or wish to exercise your rights, please contact us:
Email: privacy@best-exchanger.com
Website: https://best-exchanger.com
